Helzberg Diamonds, located at 3333 Buford Drive, Suite 1209, Buford, GA 30519, operates in Gwinnett County and offers a comprehensive range of services, particularly in the creation of custom engagement rings. The store is known for its skilled team of diamond experts who pride themselves on providing personalized services tailored to individual preferences.

Customers have praised the attentive staff for their exceptional service and commitment to helping clients find the perfect piece, particularly mentioning the team's knowledge and patience during the engagement ring selection process. Staff members including Nadia, Sonila, and Contessa have been highlighted for their dedication to customer satisfaction and for going the extra mile to ensure clients' needs are met.

However, there have also been some criticisms regarding customer service inconsistencies, with reports of unprofessional behavior from certain staff members and issues related to order fulfillment and communication.

Overall Sentiment from Online Customer Reviews:
Positive: 63%
Neutral: 17%
Negative: 20%

Highlight Reviews:
Best Review: Tom noted the outstanding service and value received while purchasing a new diamond ring, appreciating the team's attentiveness and professionalism throughout the process.
Worst Review: Morad expressed frustration over unprofessionalism, mentioning multiple order mistakes and feeling misled during his interactions with the store.

Opening Hours:
| Day | Hours |
|-----------|----------------------|
| Monday | 10:00 AM - 9:00 PM |
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 12:00 PM - 6:00 PM |

Staff members mentioned include Nadia, Sonila, and Contessa.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*