Kay Jewelers, located at 2000 N Neil St, Unit 355, Champaign, IL 61820-7808, is a prominent jewelry store known for its exceptional engagement ring creation and customer service in Champaign County. The store offers a variety of services including jewelry maintenance, custom orders, diamond upgrades, gold exchange, and appraisals. Customers highlight the knowledgeable staff and attentive service, often mentioning Maurice Toney by name for his expertise and dedication to finding the perfect ring.

Operating hours for Kay Jewelers are as follows:

| Day | Hours |
|-----------|----------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Overall Sentiment from Online Customer Reviews:
The general sentiment from online reviews reveals a mixed atmosphere surrounding the store, with approximately 30% positive feedback, 20% neutral responses, and 50% negative comments. While many customers praised the service and selection, others expressed dissatisfaction regarding confusion over orders and inconsistent staff training.

Best Review:
A customer praised Maurice's assistance in finding a beautiful engagement ring, highlighting his patience and in-depth knowledge of the options available in the store.

Worst Review:
One individual recounted a frustrating experience with poor communication and multiple errors in their custom ring order, noting the inability of the staff to provide clear information or help when issues arose.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.