Zales Jewelers, located at 2000 N Neil Street, Ste. 470, Champaign, IL 61820-7808, is a prominent jeweler in Champaign County that specializes in the creation of exquisite engagement rings. The store is known for offering a wide variety of diamond and precious jewelry, catering to diverse styles and budgets. Customers can take advantage of services like in-store ordering, custom jewelry design, repair services, cleaning and inspection, as well as trade-in and upgrade options. Zales aims to provide exceptional customer service, and while experiences vary, there are reports of both positive and negative interactions with staff.

Overall Sentiment from Online Customer Reviews:
Positive: 50%
Neutral: 20%
Negative: 30%

The store has received mixed reviews from customers, covering a total of 69 reviews analyzed. Some patrons have praised the attentive and friendly staff, particularly during ring consultations, while others have reported dissatisfaction with customer service and delays regarding repairs.

Best Review:
A customer named Philip commended the helpful staff at Zales, highlighting his enjoyable experience while searching for an engagement ring. He expressed that the service he received significantly influenced his decision to return for future jewelry purchases.

Worst Review:
Valentina shared her extremely negative experience, stating that customer service was unprofessional and dismissive, particularly during jewelry maintenance checks, leading to frustration after traveling a long distance to the store.

Operating Hours:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

Staff Members Mentioned: Stacey (Store Manager)