Kay Jewelers, located in West Covina, California, is a well-established jewelry retailer known for its excellent engagement ring creation services. The store is situated at 400 Plaza Dr, Spc 500, West Covina, CA 91790, and can be reached at (626) 814-2680.

Kay Jewelers offers a wide range of services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals. This location is recognized for its commitment to quality and customer satisfaction, with many patrons highlighting the knowledgeable staff who assist in the intricate task of designing an engagement ring. Staff members such as Rosa and Carrie often receive praise for their courteous and professional service, contributing to a welcoming shopping experience.

However, reviews reveal some concerns regarding wait times for services and inconsistent customer service from some staff members. While many customers report outstanding experiences, a segment also notes disappointments, particularly related to customer interactions and repair times.

Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 15%
- Negative: 15%

With a total of 101 reviews considered, Kay Jewelers maintains a balanced reputation, showcasing both commendable and critical feedback.

Best Review: Patty highlighted her exceptional experience at Kay Jewelers, commending the attentive service she received during her visit, particularly from team members known for their friendly demeanor.

Worst Review: Edwin expressed frustration with the service he received, indicating that issues with his wedding ring purchase were not resolved satisfactorily, leading to significant disappointment.

Opening Hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.