Zales Jewelers in West Covina, located at 196 Plaza Drive, Ste. 196, West Covina, CA 91790-2881, offers a distinguished selection of engagement rings alongside exceptional customer service. Known for its diverse collection of diamonds and precious jewelry, Zales provides services that include custom ring creation, jewelry repair, cleaning, and inspections.

With a reputation built over more than 90 years as America’s diamond store, the staff demonstrates expertise in engagement ring design, ensuring that every customer can find or create the perfect piece. Many reviews commend the team's professionalism, particularly noting staff members like Ingrid and Michelle, who are praised for their friendliness and customer-oriented approach.

The store operates in Los Angeles County, and the hours of operation are as follows:

| Day | Hours |
|-----------|---------------------|
| Thursday | 11:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 11:00 AM - 8:00 PM |
| Tuesday | 11:00 AM - 8:00 PM |
| Wednesday | 11:00 AM - 8:00 PM |

Overall Sentiment from Online Customer Reviews:
The overall sentiment from online reviews is highly positive. Approximately 90% of reviews reflect satisfaction with the product offerings and customer service. About 8% are neutral or mixed, while 2% express negative experiences.

Best Review:
Juliet commends the team at Zales for their attentive service, highlighting how they made the process of selecting rings incredibly seamless.

Worst Review:
Phil expressed frustration when the store appeared closed during hours listed as open on Google, noting he was unable to complete a transaction he had planned.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.