HomeStore LocatorCAWest CovinaZales Jewelers - Plaza West Covina
94% Score | Zales Jewelers - Plaza West Covina, West Covina, CA

Zales Jewelers in West Covina, located at 196 Plaza Drive, Ste. 196, West Covina, CA 91790-2881, offers a distinguished selection of engagement rings alongside exceptional customer service. Known for its diverse collection of diamonds and precious jewelry, Zales provides services that include custom ring creation, jewelry repair, cleaning, and inspections.

With a reputation built over more than 90 years as America’s diamond store, the staff demonstrates expertise in engagement ring design, ensuring that every customer can find or create the perfect piece. Many reviews commend the team's professionalism, particularly noting staff members like Ingrid and Michelle, who are praised for their friendliness and customer-oriented approach.

The store operates in Los Angeles County, and the hours of operation are as follows:

| Day | Hours |
|-----------|---------------------|
| Thursday | 11:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 11:00 AM - 8:00 PM |
| Tuesday | 11:00 AM - 8:00 PM |
| Wednesday | 11:00 AM - 8:00 PM |

Overall Sentiment from Online Customer Reviews:
The overall sentiment from online reviews is highly positive. Approximately 90% of reviews reflect satisfaction with the product offerings and customer service. About 8% are neutral or mixed, while 2% express negative experiences.

Best Review:
Juliet commends the team at Zales for their attentive service, highlighting how they made the process of selecting rings incredibly seamless.

Worst Review:
Phil expressed frustration when the store appeared closed during hours listed as open on Google, noting he was unable to complete a transaction he had planned.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 94%
Total Customer Feedback Reviewed: 291

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Read our full review of all Zales Jewelers locations here
Zales Jewelers - Plaza West Covina
Zales Jewelers - Plaza West Covina
94%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Zales Jewelers - Plaza West Covina
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