Kay Jewelers, located at 3700 Rivertown Pkwy, Ste. 2046, Grandville, MI 49418-3085, offers a diverse range of services focused on engagement ring creation and jewelry maintenance. The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 7:00 PM. With a phone number of (616) 257-3621, the store provides personalized consultations, extensive options for engagement rings, and offers custom orders to create unique, one-of-a-kind pieces.

The customer feedback highlights the store's emphasis on customer service and knowledgeable staff. Many reviews express appreciation for the attentive and helpful team, particularly praising James for his expertise and personalized assistance. However, some negative reviews point out issues with sizing errors and customer service experiences that left some customers dissatisfied. The store operates in Kent County.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

The total number of reviews covered is 56.

Best Review:
Joshua mentioned that the staff is exceptional, offering unique service and a great selection, making it a top choice for customers.

Worst Review:
Maria shared a frustrating experience regarding poor customer service during the holiday season, leading to dissatisfaction with the service received.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Operating Hours**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff members mentioned include James.