Rogers & Hollands Jewelers, located at 3700 Rivertown Pkwy, Grandville, MI 49418, operates within Kent County. Specializing in engagement ring creation, the store offers a diverse selection of custom designs to suit various tastes and budgets. Customers are encouraged to collaborate with knowledgeable staff to create a unique piece that reflects their personal style. The jeweler is known for providing personalized service to ensure every client’s needs are met during this special moment.
The store is open during the following hours:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 8:00 PM
- Saturday: 11:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
Review analysis reveals a total of approximately 153 reviews, indicating mixed sentiments regarding the services:
Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%
Positive reviews highlight the attentive customer service and the beautiful selection of jewelry. Customers appreciate the personalized attention provided by the staff members, particularly praising the expertise in creating engagement rings. However, some negative reviews mention issues with service quality and the handling of custom orders, suggesting that experiences can vary.
Best Review:
A customer named Jeffery commended the staff for their ability to provide multiple options that fit various budgets, emphasizing the store's approach to making the engagement ring shopping experience enjoyable.
Worst Review:
Brock expressed frustration over the staff's lack of knowledge regarding their own policies, stating his dissatisfaction with the service he received when seeking assistance with a watch cleaning.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 70%
Total Customer Feedback Reviewed: 153
Store Phone Number: 6165303786