Zales Jewelers, located at 3700 Rivertown Pkwy, Grandville, MI 49418, offers a range of jewelry services, with a strong focus on engagement ring creation. The store operates in Kent County and is renowned for its classic and designer jewelry styles. The knowledgeable staff provides personalized assistance, especially in designing unique engagement rings. However, customer feedback highlights mixed experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 35%
Neutral: 10%
Negative: 55%

Many customers appreciate the selection and assistance in engagement ring design, while others express dissatisfaction with customer service and management practices.

Opening Hours:
- Monday to Saturday: 10 AM - 9 PM
- Sunday: 11 AM - 6 PM

Staff mentions include Lisa, who is recognized for her expertise, but some reviews critique the overall management and service reliability.

Best Review: Kira notes that while a staff member has considerable knowledge about jewelry, improvements in communication and follow-up are necessary.

Worst Review: Ariel complains about poor management practices, claiming a failure to care for employees and a lack of communication regarding time off.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.