KAY Jewelers, located at 1600 N Riverside Ave., Unit 1051, Medford, OR 97501, is a reputable destination for engagement ring creation and other fine jewelry services in Jackson County. The store prides itself on a diverse selection of engagement rings, wedding jewelry, and personalized service tailored to the needs of each customer. A prominent feature of KAY Jewelers is its friendly and knowledgeable staff, including team members like Shana and Shila, who have received commendations for their exceptional customer service skills and attention to detail.

Operating hours are as follows:
- Monday: 10:00 AM – 8:00 PM
- Tuesday: 10:00 AM – 8:00 PM
- Wednesday: 10:00 AM – 8:00 PM
- Thursday: 10:00 AM – 8:00 PM
- Friday: 10:00 AM – 8:00 PM
- Saturday: 10:00 AM – 8:00 PM
- Sunday: 11:00 AM – 7:00 PM
Phone: (541) 773-5348

The services offered include custom and special orders, jewelry maintenance and repair, diamond upgrades, gold exchange, and appraisals, making it a versatile choice for anyone looking to purchase or maintain jewelry.

Overall Sentiment from Online Customer Reviews:
The sentiment from online customer reviews for KAY Jewelers is mixed. Approximately 60% of reviews express positive sentiments, with customers praising the helpfulness of the staff and the quality of jewelry; around 25% are neutral, often related to wait times or selection; while 15% reflect negative sentiments, primarily concerning customer service issues or pricing perceptions.

Best Review:
A customer named Kelsey highlighted a great experience shopping for an engagement ring, appreciating the patience and knowledge of Damien, one of the sales associates, who assisted in selecting the perfect ring that she fell in love with immediately.

Worst Review:
Jason expressed frustration over the poor customer service, noting challenges in reaching the store by phone over a two-week period, which led him to believe they were uninterested in business.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.