Zales Jewelers, located in the Rogue Valley Mall at 1600 North Riverside Dr, Ste 1110, Medford, OR 97501-4652, is a distinguished jeweler renowned for its extensive selection of engagement rings and exceptional customer service. With a phone number of (541) 770-5779, this establishment prides itself on creating custom jewelry pieces that cater to individual tastes while providing an inviting shopping atmosphere.

The knowledgeable staff, including standout associates like Kae and Alec, have received numerous commendations for their professionalism and willingness to assist customers throughout the ring selection process. Many patrons rave about the personalized service and the commitment shown by the team to ensure a satisfactory experience. Additionally, Zales offers a variety of services, including jewelry repair, cleaning, and custom design, making it an excellent choice for anyone looking to craft a unique engagement ring.

The store operates in Jackson County, and their hours of operation are as follows:

| Day | Hours |
|-----------|---------------------------|
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |

Overall Sentiment from Online Customer Reviews:
Based on 67 reviews, Zales Jewelers has garnered a generally positive sentiment, with approximately 75% of reviews expressing favorable experiences, 15% neutral, and 10% negative. Customers frequently highlight the quality of both the products and the customer service, contributing to a positive atmosphere surrounding the store.

Best Review:
Katy praised Zales for its exceptional staff and the extensive selection of rings. She noted that the team genuinely cares about helping customers find the perfect piece, making each visit enjoyable.

Worst Review:
Jodi recounted a disappointing experience with a manager who allegedly behaved pushily regarding extended warranties, leaving her feeling frustrated during her interaction.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.