Kay Jewelers Shops At Afton in Concord NC

KAY Jewelers, located at 530 Kannapolis Parkway, Concord, NC 28027, is a premier destination for engagement ring creation and other fine jewelry services. With a reputation built over more than a century, KAY Jewelers offers a wide selection of engagement rings, wedding bands, personalized jewelry, and maintenance and repair services. The store prides itself on providing exceptional customer service, as reflected in multiple reviews highlighting the helpfulness and knowledge of staff members such as Morgan, Gracie, and Jay.

The jeweler operates in Cabarrus County and is open at the following hours:

| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Overall sentiment from online customer reviews:
Approximately 57 reviews were analyzed, with a sentiment breakdown of 65% positive, 25% neutral, and 10% negative. Customers frequently praise the friendly and attentive staff, especially for the personalized service during the engagement ring selection process. However, there are mentions of issues regarding repairs and experiences with store policies that some customers found frustrating.

Best Review: A customer named Katie commended the staff at KAY Jewelers for their exemplary service when her engagement ring was damaged by an external repair company. The staff's dedication to remedying the situation resulted in a memorable experience that transformed a difficult situation into a positive one.

Worst Review: A customer named Alan expressed dissatisfaction over a significant error made during a repair of his wife's ring, which resulted in the ring being resized incorrectly. The miscommunication and handling of the situation left him feeling disappointed with the service provided.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.