MacPherson's Diamonds & Designs, located at 14 Cabarrus Ave E, Concord, NC 28025, is a family-owned jewelry store known for its exceptional engagement ring creation and comprehensive jewelry services. The business is operated by Richard MacPherson, a Master Goldsmith with over 32 years of experience, alongside his son John, a skilled Professional Goldsmith. The store's offerings include custom jewelry design, on-site repair services, appraisals, and personalized customer assistance, ensuring each client has an enjoyable experience.

The atmosphere of the store fosters a sense of old-world charm, emphasizing one-on-one customer interaction and craftsmanship. Customers appreciate the selection of unique jewelry that sets MacPherson's apart from typical mall stores, as well as the expertise of the staff.

Operating hours are as follows:
- Monday: Closed
- Tuesday: 10 AM - 6 PM
- Wednesday: 10 AM - 6 PM
- Thursday: 10 AM - 6 PM
- Friday: 10 AM - 6 PM
- Saturday: 10 AM - 2:30 PM
- Sunday: Closed

The store has received 49 reviews, with the majority reflecting positive sentiments regarding customer service and the quality of engagement rings. There are some mentions of delays in service, but overall, customers are satisfied with the craftsmanship and care taken with their jewelry needs.

Overall Sentiment from Online Customer Reviews:
Positive: 87%
Neutral: 8%
Negative: 5%

Best Review:
A customer named KD praised the store for creating custom bracelets beyond expectations, highlighting the outstanding craftsmanship and the staff's helpfulness.

Worst Review:
Jennifer Major mentioned issues with communication regarding repair timelines, stating her dissatisfaction with the lack of timely updates.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Staff Members:**
- Richard MacPherson
- John MacPherson