Kay Jewelers, located at 500 Southpark Center, Strongsville, OH 44136, operates in Cuyahoga County and is known for its extensive selection of engagement rings. The store features a team of knowledgeable staff dedicated to providing exceptional customer service, which is particularly notable for creating bespoke engagement rings and offering a variety of jewelry-related services, including custom and special orders, repairs, diamond upgrades, and appraisals. The atmosphere is welcoming, and customers often appreciate the personable and professional assistance from staff members like Andrea and Amanda, who are frequently highlighted for their expertise and care.

The operating hours are as follows:

| Day | Hours |
|-----------|------------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Overall Sentiment from Online Customer Reviews:
The sentiment from the pool of 144 reviews indicates a balanced atmosphere, with approximately 60% positive, 20% neutral, and 20% negative feedback. Customers frequently commend the staff for their helpfulness and dedication to customer satisfaction.

Best Review: A customer praised the remarkable service at Kay Jewelers, noting how the staff took considerable time to help choose a ring that precisely matched the couple's needs, showcasing the store's commitment to creating a positive shopping experience.

Worst Review: A customer expressed dissatisfaction with the customer service, recounting a frustrating experience involving delays with ring repairs, lack of communication from staff, and an overall feeling of not being valued as a customer.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff members mentioned: Andrea, Amanda