Sheiban Jewelers, located at 16938 Pearl Road, Cleveland, OH 44136, is a family-owned jeweler known for its exceptional engagement ring creation services and dedicated customer care. With a strong reputation built over five generations, the team, including the knowledgeable Jason and Chris Sheiban, strives to provide a personalized experience for every customer. They emphasize hands-on service while ensuring a no-pressure environment, making it a suitable choice for couples searching for that perfect ring.

Customers rave about the wide selection of high-quality jewelry and watches, including notable brands like Rolex and Tudor, all while appreciating the warm, welcoming atmosphere created by the staff. Many reviews highlight the expertise of team members as they guide customers through the often overwhelming process of choosing an engagement ring. However, some negative feedback regarding service inconsistencies has been observed, indicating that while the majority express satisfaction, a small number have had less favorable experiences.

Overall Sentiment from Online Customer Reviews:
- Positive: 87%
- Neutral: 10%
- Negative: 3%

The store has received a total of 357 reviews, with many praising the staff's willingness to go above and beyond, while a few expressed disappointment in customer service following specific repair inquiries.

Best Review:
Dave praised Sheiban Jewelers for their sincerity and professionalism during the engagement ring buying process. He highlighted how Chris crafted the ring personally, ensuring he felt confident about his purchase.

Worst Review:
Mark shared a negative experience, expressing dissatisfaction after his wife's ring had a crooked diamond setting following repairs. He felt that the response from the staff lacked proper customer service recognition.

**Operating Hours:**
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed

Staff members mentioned:
- Jason Sheiban
- Chris Sheiban

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.