Zales Jewelers, located at 852 Southpark Center, Ste. Bl267, Strongsville, OH 44136, is a prominent establishment within Cuyahoga County known for its extensive selection of fine jewelry and exceptional engagement ring services. Customers frequently commend Zales for its custom engagement ring creation, showcasing a wide variety of styles, including diamond and precious metal options. The store is staffed by a team that is dedicated to helping customers find the perfect piece for their special moments, with many reviewers noting the helpfulness and expertise of the staff members.

Operating hours are as follows:

| Day | Hours |
|-----------|----------------------|
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |

Customers have left a total of 92 reviews, revealing a generally positive atmosphere surrounding the store:

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%

Reviewers have remarked on the friendly and accommodating service, with many praising the variety and quality of the jewelry. However, some customers have expressed dissatisfaction with the pricing and specific service issues regarding repairs and product quality.

Best Review:
In a review highlighting excellent customer service, Joe Daney notes that the assistance received at Zales was invaluable while selecting a wedding set, remarking on the helpful staff who made the shopping experience enjoyable.

Worst Review:
Linda Berkopec shared her disappointment over the resale value of a diamond bracelet purchased years ago, indicating that it significantly depreciated compared to its original price, leading to a negative experience with perceived value.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff members mentioned include Angie and Santana, recognized for their outstanding service and knowledge in assisting customers with jewelry selections.