Tri-Gem Jewelers, located at 8461 Pearl Rd, Cleveland, OH 44136, is a well-established jewelry store with over 40 years in the business, serving customers in Cuyahoga County. Known for their expertise in engagement ring creation, they offer a range of services including jewelry repairs and custom design work. The store is operated by Jim, an experienced jeweler praised for his talent and professionalism. Customers often speak highly of the friendly and knowledgeable staff, indicating a welcoming atmosphere in the shop.

The total number of reviews reviewed amounts to 24. Positive sentiments are prevalent, with many customers applauding the outstanding service, reasonable prices, and the quality of the jewelry offered. Some reviews highlight the excellent watch service and the attentiveness of the staff. However, there are a few negative experiences shared, primarily focusing on isolated instances of poor communication.

Overall Sentiment from Online Customer Reviews:
Positive: 83%
Neutral: 8%
Negative: 8%

**Highlight Reviews:**
Best Review: Laura Knotek commended the store for its excellent watch service and friendly staff, highlighting their reasonable prices.
Worst Review: Joel Olszewski expressed disappointment in the service after receiving a rude response during a phone inquiry.

**Opening Hours:**
Monday: Closed
Tuesday: 10 AM–3 PM
Wednesday: 10 AM–3 PM
Thursday: 10 AM–3 PM
Friday: 10 AM–3 PM
Saturday: 10 AM–3 PM
Sunday: Closed

Staff members recognized include Jim.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.