Kay Jewelers, located at 4502 S Steele St, Ste. 814, Tacoma, WA 98409, is a recognized jeweler in Pierce County, specializing in engagement ring creations and providing a wide range of jewelry services. The store operates under the phone number (253) 475-3883, welcoming customers during the following hours:

| Day | Hours |
|-----------|--------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

The store is praised for its comprehensive services, including custom jewelry designs, repair options, and diamond upgrades, making it a solid choice for those seeking unique engagement rings. Staff members, including the manager Peter Coe, receive mention for their attentiveness and knowledge in assisting customers throughout their purchasing journeys.

Overall Sentiment from Online Customer Reviews:
Customer feedback reveals a mixed atmosphere surrounding Kay Jewelers, with sentiments expressed as follows: Positive 45%, Neutral 30%, Negative 25%. Many customers report exceptional service and a great selection of engagement rings, while others share dissatisfaction with the quality of communication and customer service received during their visits.

Best Review:
A customer highlighted the fantastic service received from a staff member named Julie, who was described as being incredibly supportive and helpful during the engagement ring selection process. The personal attention and care demonstrated contributed to an overall positive impression of the store.

Worst Review:
One customer expressed frustration over the service, including rudeness from a staff member who they felt dismissed their concerns and failed to provide adequate assistance, leading to a disheartening experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.