Zales Jewelers, located at 4502 S Steele St., Ste. 620, Tacoma, WA 98409-7242, operates within Pierce County and specializes in engagement ring creation and various jewelry services. With a significant focus on customization, Zales offers options for custom engagement rings and wedding bands tailored to individual preferences. The store provides an array of jewelry services, including in-store ordering, jewelry and watch repair, cleaning, inspections, and trade-in opportunities.

Operating hours are as follows:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM

The store has received a variety of customer reviews, covering a total of 110 reviews.

Overall Sentiment from Online Customer Reviews:
Positive: 35%
Neutral: 15%
Negative: 50%

Reviewers have expressed mixed feelings about their experiences at Zales. Positive feedback frequently highlights the quality of the jewelry and the professionalism of certain staff members, especially in assisting customers with engagement ring purchases. However, negative reviews often point towards poor customer service and issues related to repairs, creating a divided customer experience.

Best Review:
Jessica noted the beautiful products and exceptional service she received every time she visited, praising the staff for their attentiveness and helpfulness.

Worst Review:
Alicia shared frustration over the persistent poor customer service, particularly highlighting her experience of receiving a ring that had missing stones and the unhelpful attitude of staff when seeking assistance.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Staff Members Mentioned:**
None specified.