New York Gold & Jewelry is a well-established family-owned jeweler located at 8012 S Tacoma Way, Lakewood, WA 98499. Operating since 1990, the store has a strong reputation for engagement ring creation and various jewelry repair services. Customers praise the attentive and knowledgeable staff, particularly highlighting the personalized service provided during the process of selecting and designing engagement rings. The store specializes in 14k gold jewelry, offering quality options and custom creations tailored to individual customer preferences.

The shop has received mixed reviews based on a total of 43 customer evaluations. The majority of feedback has been positive, with sentiments leaning toward appreciation for the high-quality jewelry and the exceptional craftsmanship. However, there are some concerns regarding pricing in comparison to online options, which some customers found to be more competitive.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

**Opening Hours:**
- Monday: Closed
- Tuesday: Closed
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: 10:00 AM - 6:00 PM

Staff members mentioned include Theadora H., the manager, who oversees daily operations with a focus on customer satisfaction.

Best Review: A customer named John shared that he found both engagement and wedding rings at New York Gold, emphasizing the great prices and commendable service. He noted that the staff helped him choose an engagement ring that was loved by his partner and continues to receive compliments.

Worst Review: Customer Anna reported a negative experience with the store regarding jewelry repair, claiming that she felt trust was compromised during her last visit. She expressed disappointment over the service she received after previously being a loyal customer.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.