Kay Jewelers, located at 2855 Stevens Creek Blvd., Ste. 1063, Santa Clara, CA 95050, operates in Santa Clara County and specializes in engagement ring creation and various jewelry services. Customers can reach the store at (408) 553-9870. This jewelry store offers a range of services, including custom and special orders for one-of-a-kind pieces, jewelry maintenance, and repair.

Reviews reveal a nuanced perception of the store’s service quality. With a total of 130 reviews analyzed, the following sentiments were observed:

Overall Sentiment from Online Customer Reviews:

- Positive: 45%
- Neutral: 25%
- Negative: 30%

Many customers commend the assistance from staff members, especially noting their knowledge and helpfulness during the engagement ring selection process. However, there are significant criticisms about the customer service experience, suggesting long wait times and inconsistencies in service quality.

Best Review:
Jim praised the outstanding service provided by Angela and Eve, highlighting their dedication and friendliness throughout his multiple visits, which contributed to a highly satisfactory shopping experience.

Worst Review:
Emily expressed frustration over poor communication and a lack of professionalism regarding her replacement ring, indicating a significant delay and mishandling of her request.

| **Store Hours** |
|-------------------------|
| Monday: 10:00 AM - 9:00 PM |
| Tuesday: 10:00 AM - 9:00 PM |
| Wednesday: 10:00 AM - 9:00 PM |
| Thursday: 10:00 AM - 9:00 PM |
| Friday: 10:00 AM - 9:00 PM |
| Saturday: 10:00 AM - 9:00 PM |
| Sunday: 10:00 AM - 8:00 PM |

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.