Helzberg Diamonds, located at 2855 Stevens Creek Blvd Ste 2213, Santa Clara, CA 95050, is a jewelry store that boasts a rich selection of engagement rings and custom jewelry designs. With a reputation for quality, Helzberg offers a variety of services, including engagement ring creation, jewelry repairs, and appraisals. The store operates in Santa Clara County and is known for its knowledgeable staff who strive to assist customers in finding the perfect ring for their special moments. Customers have praised the helpfulness of staff members like Frank and William, who are reported to provide excellent customer service and valuable insights when selecting rings.

However, customer experiences have been mixed, with some expressing frustrations regarding delays and service inconsistencies. While some reviews highlight the positive interactions and guidance offered by staff, others report dissatisfaction with repair services and communication breakdowns.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 15%
Negative: 30%

Highlight Reviews:
Best Review: Patricia commended the excellent customer service at Helzberg, mentioning that staff always went the extra mile to ensure a pleasant shopping experience, particularly praising Frank for his efforts in making personalized recommendations.

Worst Review: Paige expressed her disappointment with the engagement ring purchase, stating that it had to be resized multiple times and had issues with stones falling out. She felt the store’s customer service was inadequate and that they placed blame on her for the problems with her ring.

Operating Hours:
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 9:00 PM

Staff Members Mentioned:
- Frank
- William

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.