Zales Jewelers, located in the Westfield Valley Fair Mall at 2855 Stevens Creek Blvd., Ste. 2303, Santa Clara, CA 95050, operates in Santa Clara County. The store is well-known for its engagement ring creation services, offering a variety of styles and custom designs tailored to meet customer preferences. Customers have praised the staff for their professionalism, attentiveness, and knowledge; notable associates include Nia, whose service has received multiple commendations. The store also provides jewelry repair services, cleaning, and inspections, ensuring that each piece remains in excellent condition.

Operating hours for Zales Jewelers are as follows:

| Day | Hours |
|-----------|-----------------------|
| Monday | 10:00 AM - 9:00 PM |
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 10:00 AM - 8:00 PM |

Overall Sentiment from Online Customer Reviews:
Customer reviews reflect a mixed sentiment about Zales Jewelers, with approximately 40% positive sentiment, 20% neutral sentiment, and 40% negative sentiment. While many customers appreciate the variety of engagement rings and the expertise of the staff, some reviews highlight dissatisfaction with customer service and product quality.

Best Review:
Garr shared that Nia provided outstanding service to him and his wife over the years, going above and beyond to ensure they were satisfied, emphasizing the high quality of the products available.

Worst Review:
Michael expressed frustration regarding pricing practices and customer support, describing them as scams and indicating that refunds were particularly difficult, ultimately advising others to avoid the store.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.