Reaver Diamond Company, Southfield, MI

Reaver Diamond Company, located at 30555 Southfield Rd Suite 100 in Southfield, MI, is a well-regarded family-owned jewelry store that has been delighting customers since 1959. Renowned for its custom engagement ring creation services, this charming establishment prides itself on providing a personal and educational experience to its clients throughout Oakland County.

The team at Reaver Diamond Company, including knowledgeable staff members like Chris and Steve, takes time to guide couples through the intricacies of engagement ring design. Customers often rave about the one-on-one attention they receive, with many noting the extensive education provided on diamonds, the “4Cs,” precious metals, and design options. This dedication to customer service creates a warm, welcoming atmosphere that keeps clients coming back.

Customer Sentiment: Approximately 80% of customers are highly satisfied with their experience, while 10% expressed neutral feelings and another 10% reported occasional service hiccups.

Opening Hours:

Monday to Friday: 10:30 AM – 5:30 PM
Saturday: 10:30 AM – 3:30 PM
Sunday: Closed

Best Review: Sarah praised Reaver for its impressive level of customer service and quality, noting that the team has consistently exceeded her expectations over the years.

Worst Review: A customer shared disappointment regarding a delay in their order, feeling that communication about the timeline could have been clearer.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.