The Diamond Exchange, located at 174 N State Rt 17, Paramus, NJ 07652, is a jewelry store renowned for its engagement ring creation and customer service in Bergen County. The store operates on the following schedule:

| Day | Hours |
|-----------|---------------------|
| Monday | Closed |
| Tuesday | 11:00 AM - 8:00 PM |
| Wednesday | 11:00 AM - 8:00 PM |
| Thursday | 11:00 AM - 8:00 PM |
| Friday | 11:00 AM - 6:00 PM |
| Saturday | 11:00 AM - 6:00 PM |
| Sunday | Closed |

With a current rating of 3.9 from 13 reviews, the Diamond Exchange has received mixed feedback. Positive sentiments focus on the helpful and welcoming staff, especially the notable customer service provided by Kiki and Tony. Customers appreciate the store's patience and willingness to assist in creating custom engagement rings, often mentioning the quality of the jewelry and fair pricing.

However, negative reviews highlight issues with communication, particularly delays in custom orders and perceived rudeness from staff during conflicts. Instances of dissatisfaction have been reported, such as the handling of repairs and service quality upon pickup.

Overall Sentiment from Online Customer Reviews:
- Positive: 62%
- Neutral: 15%
- Negative: 23%

Best Review:
Jennifer praised the staff's warmth and family-like atmosphere during the engagement ring selection process, emphasizing that Kiki made the experience enjoyable and pressure-free.

Worst Review:
Cori expressed significant frustration over the extremely delayed custom wedding band, stating that the service was unprofessional and lacked proper communication, particularly from the owner.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.