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Zales Jewelers, located at 5000 W Empire Pl, Ste 0302, Sioux Falls, SD 57106, operates within Minnehaha County and specializes in engagement ring creation along with a variety of other fine jewelry services. The jeweler provides a comprehensive range of services, including custom jewelry design, repair services, and cleaning and inspection to maintain the quality of your pieces. They are open from 10:00 AM to 8:00 PM on weekdays and have slightly reduced hours on Sundays, providing flexibility for customers to visit.
Overall Sentiment from Online Customer Reviews:
The sentiment from various online reviews reflects a mixture of positivity and negativity, with approximately 55% positive, 25% neutral, and 20% negative feedback.
Positive reviews highlight the friendly and helpful staff and the quality of the pieces offered, particularly in regards to custom engagement ring services. Many customers praised the attentive service and the ability to work with knowledgeable consultants to create personalized jewelry.
Negative reviews often mention issues with customer service consistency, particularly experiences of rudeness from certain staff members and frustrations regarding store hours, leading to some dissatisfaction.
Best Review:
Patricia shared that while her initial experience involved frustration with the return process, the staff worked hard to order and expedite her new item, showcasing effort and commitment to customer satisfaction.
Worst Review:
D.G. recounted an experience of overhearing unprofessional behavior from the management, which left a negative impression of the store's overall atmosphere and service standards.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| Day | Opening Hours |
|-----------|-----------------------|
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
Staff mentioned: None specified.
Positivity Score: 67.5%
Total Customer Feedback Reviewed: 88
Store Phone Number: (605) 361-2440
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