Zales Jewelers, located in Magnolia Mall, Florence, SC, is renowned for its exceptional engagement ring creation services. Address: 2701 David Mcleod Blvd., Ste. 1035, Florence, SC 29501-4043. Phone: (843) 667-0489. The store is open Monday to Saturday from 10 AM to 8 PM, Sunday from 12 PM to 6 PM.

Customers frequently praise the knowledgeable and friendly staff, highlighting their expertise in guiding clients through the complexities of choosing the perfect engagement ring. The personalized customer service and attention to detail are often commended, with specific compliments directed towards staff members including Briyana McCoy, Michelle, and Chrissy for their exceptional support.

However, some customers have expressed dissatisfaction regarding delayed repairs and issues with resized rings, indicating a need for improved efficiency in these areas. Overall, the store maintains a commendable reputation for engagement ring services, alongside jewelry repair and custom jewelry creation.

Overall Sentiment from Online Customer Reviews: 71% Positive, 20% Neutral, 9% Negative.

Best Review: Belinda praised Zales for providing exemplary customer service and highlighted her satisfaction with the bridal set she purchased, noting the staff's attentiveness.

Worst Review: A customer named Ainne expressed disappointment over the quality of a resized ring, mentioning loose stones and tool marks, which made her hesitant to return for further services.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Operating Hours:**
- Friday: 10 AM - 8 PM
- Saturday: 10 AM - 8 PM
- Sunday: 12 PM - 6 PM
- Monday: 11 AM - 8 PM
- Tuesday: 11 AM - 8 PM
- Wednesday: 11 AM - 8 PM
- Thursday: 11 AM - 8 PM

**Staff Mentioned:**
- Briyana McCoy
- Michelle
- Chrissy