Zales Jewelers, located in Sikes Senter Mall in Wichita Falls, Texas, is renowned for its engagement ring creation services. With an extensive selection of fine jewelry, Zales has been a trusted name since 1924, offering customers high-quality rings, necklaces, and wedding bands. This store provides personalized services, including custom jewelry design, jewelry repair, and cleaning services, ensuring each customer's unique vision is brought to life. The staff, including knowledgeable associates like Hector and Mars, are dedicated to making the engagement ring shopping experience as smooth and enjoyable as possible.

Address: 3111 Midwestern Pkwy., Ste. 800, Wichita Falls, TX 76308
Phone: (940) 692-5171

**Operating Hours**:
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM

**Overall Sentiment from Online Customer Reviews:**
The overall sentiment from customers indicates a mixed atmosphere, with a notable division in experiences. Positive feedback highlights excellent customer service and knowledgeable staff, while negative comments reference poor customer service and long wait times. Approximately 45% of the reviews are positive, 20% are neutral, and 35% are negative.

**Best Review:**
Steve praised Zales for their helpful staff during the process of selecting an engagement ring, emphasizing their support with financing and sizing.

**Worst Review:**
Marsha expressed disappointment in her experience, stating that she was not acknowledged during her visit, leading to a frustrating interaction without any customer service.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff Mentioned: Hector, Mars