Abracadabra Jewelry in ANN ARBOR MI

Abracadabra Jewelry / Gem Gallery, located at 205 E Liberty St, Ann Arbor, MI 48104, is a well-established family-owned jeweler known for its exceptional custom engagement ring services. Operating in Washtenaw County, the store has been a staple since 1974, offering a variety of jewelry creation services, including custom design, repair, and appraisal. The friendly and knowledgeable staff, including owners Steven and Katherine, place a strong emphasis on customer satisfaction, ensuring a welcoming atmosphere for all shoppers.

The reviews collected indicate a mix of positive and negative sentiments. Overall, the store has received 74 reviews showcasing a predominately positive response atmosphere, with approximately 80% positive, 15% neutral, and 5% negative sentiment based on customer feedback.

Several customers express that the staff at Abracadabra are attentive and creative, contributing to the enjoyable experience of designing their engagement rings. The emphasis on ethically sourced materials and a wide range of unique designs is frequently highlighted in positive reviews.

However, there are some criticisms regarding pricing and occasional negative experiences with repairs and customer service. A few customers reported dissatisfaction with the cost of services and held concerns about product durability.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 15%
Negative: 5%

Best Review:
A satisfied customer named Alex commended Abracadabra for its wonderful service in creating a custom engagement ring from an heirloom stone. The attentive staff worked seamlessly through the design process, leading to a stunning final piece that perfectly captured their vision.

Worst Review:
Wes expressed frustration regarding customer service and pricing, claiming that he felt overcharged for basic jewelry and had to deal with unhelpful attitudes when addressing issues.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Opening Hours |
|-----------------------|
| Tuesday - Saturday: 11 AM - 6 PM |
| Sunday - Monday: Closed |

Staff members mentioned include Steven and Katherine.