Lewis Jewelers, located at 300 S Maple Rd, Ann Arbor, MI 48103, is a highly regarded jewelry store specializing in the creation of exquisite engagement rings. Known for their exceptional customer service, the knowledgeable staff, including trusted advisors such as Lucinda and Keith, are dedicated to guiding customers through every step of the ring selection process. They offer a range of services, including custom design, resizing, and repairs, ensuring that each piece fits perfectly and meets individual preferences.

The store operates in Washtenaw County and has received a total of 1,522 reviews. Customers frequently commend the team's attentiveness, the high quality of workmanship, and the extensive selection available, particularly noting the no-pressure sales environment. The business prides itself on building trust with clients, focusing on integrity and expertise in the jewelry industry.

However, there have been a few negative reviews regarding pricing and service inconsistencies, particularly concerning watch repairs and unexpected costs. These instances suggest that while many have had excellent interactions, a smaller segment has reported concerns, particularly with more complex repairs or when revisiting for service.

Overall Sentiment from Online Customer Reviews:
The general atmosphere surrounding Lewis Jewelers is largely positive, with 85% of customers expressing satisfaction. Approximately 10% of reviews are neutral, reflecting routine experiences, while about 5% detail negative interactions primarily related to repair services and pricing.

| **Store Hours** |
|------------------------|
| Monday: 9:30 AM - 5:30 PM |
| Tuesday: 9:30 AM - 5:30 PM |
| Wednesday: 9:30 AM - 5:30 PM |
| Thursday: 9:30 AM - 7:00 PM |
| Friday: 9:30 AM - 5:30 PM |
| Saturday: 9:30 AM - 5:00 PM |
| Sunday: Closed |

**Staff Members:**
- Lucinda
- Keith

Best Review:
One customer praised Lewis Jewelers for the exceptional guidance provided while designing a unique engagement ring, highlighting the friendly and professional demeanor of the staff, which made the entire experience enjoyable and fulfilling.

Worst Review:
Another reviewer expressed dissatisfaction with the customer service received during a watch repair visit, indicating that they felt pressured into expensive repair options that were ultimately unnecessary, resulting in a negative impression of the store.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.