Zales Jewelers, located at 816 Briarwood Circle, Ste. E111, Ann Arbor, MI 48108, is a well-regarded destination for those seeking a stunning engagement ring. This jeweler has been a staple in the fine jewelry industry since 1924, offering a wide selection of high-quality pieces.

The store excels in various services, particularly engagement ring creation, where customers can find a blend of classic and contemporary styles to suit their preferences. Zales provides custom jewelry options, repair services, cleaning and inspection, and trade-in upgrades.

The staff is noted for their knowledge and helpfulness, with particular praise directed at associates like David and Bryan, who have made a positive impression on customers. However, there are also some concerns highlighted in reviews relating to service quality and customer experience, suggesting that some interactions may not meet the high standards expected.

Overall, Zales Jewelers operates in Washtenaw County with the following hours:

| Day | Hours |
|------------|---------------------|
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |

Total customer reviews: 116

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 25%
Negative: 15%

Best Review: A customer praised a sales associate named David for his exceptional service, describing him as knowledgeable and friendly, which contributed positively to their engagement ring selection process.

Worst Review: One customer expressed deep frustration regarding missing wedding rings that were sent for repair, accusing the store employees of dishonesty concerning their whereabouts.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.