Kay Jewelers Briarwood Mall in Ann Arbor MI
Kay Jewelers, located at 846 Briarwood Cir, Ann Arbor, MI 48108-1616, operates in Washtenaw County and offers a range of services focused on engagement ring creation. The store is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM. For inquiries, they can be reached at (734) 995-1100.
This jeweler specializes in personalized engagement rings, providing a variety of options for customization, from diamond selection to unique settings. They also offer jewelry maintenance and repair services, ensuring that customers can keep their cherished pieces in excellent condition. Customer feedback highlights the engagement ring process as a key offering, with many patrons praising the knowledgeable staff for their guidance and assistance.
However, customer experiences vary significantly. Positive reviews commend the patience and professionalism of staff members, noting specific employees like Ahmed and Emilita for their helpfulness in navigating the selection process. Conversely, some reviews express dissatisfaction with the customer service, particularly in regard to communication issues and rude behavior from certain associates.
Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 15%
Negative: 45%
Highlight Reviews:
Best Review: A customer expressed that the staff's willingness to help with customizing a ring was greatly appreciated, highlighting the expertise of associates like Ahmed. The customer was pleased with the selection process and service provided at the store.
Worst Review: Another customer recounted a frustrating experience involving poor communication and a lack of assistance when returning a product. This customer felt dismissed and mentioned that the manager's demeanor was unprofessional and unhelpful during their visit.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| Opening Hours |
|-----------------------|
| Monday: 10:00 AM - 8:00 PM |
| Tuesday: 10:00 AM - 8:00 PM |
| Wednesday: 10:00 AM - 8:00 PM |
| Thursday: 10:00 AM - 8:00 PM |
| Friday: 10:00 AM - 9:00 PM |
| Saturday: 10:00 AM - 9:00 PM |
| Sunday: 11:00 AM - 7:00 PM |
Staff members mentioned: Ahmed, Emilita.
