Alexander's Jewelers, located at 293 Bridge St #423 in Springfield, MA, has earned a reputation for crafting beautiful engagement rings and providing outstanding customer service. As a family-owned business in Hampden County, it has garnered a perfect 5.0 rating from 7 reviews, showcasing the satisfaction of its loyal customers.

Gene, the expert jeweler, is frequently praised for his exceptional craftsmanship and dedication to personalized service. Many customers appreciate how Gene goes above and beyond, particularly in understanding their unique visions for engagement rings. From resizing family heirlooms to creating stunning custom pieces, his work reflects a level of artistry that truly resonates with clients. While feedback tends to be overwhelmingly positive, a few customers have mentioned occasional delays in service.

Customer Sentiment: Approximately 85% of customers express high satisfaction, while about 15% have noted minor issues with service timing.

Opening Hours:

Monday to Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 3:00 PM
Sunday: Closed

Best Review: Martha has been a loyal customer for over 30 years, highlighting Gene's professionalism and honesty as key reasons for her continued patronage.

Worst Review: A customer named Nia felt that while the quality was good, the turnaround time for her ring was longer than expected, which left her slightly frustrated.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.