Joseph's Pawn & Jewelry, located at 1624 Main St, Suite 1 in Springfield, MA, stands out as a great destination for those looking to create engagement rings or find unique jewelry pieces. This family-operated business has been serving the community since 1980 and has garnered a reputation for its welcoming atmosphere and knowledgeable staff.

Customers frequently commend the personalized support they receive, with the staff actively listening to their preferences and guiding them through the ring creation process. The store specializes in buying, selling, and repairing various types of jewelry, including gold, silver, and platinum. Many reviews describe the staff as friendly and helpful, creating a reassuring environment for those navigating important purchases.

Customer Sentiment: Approximately 80% of customers are highly satisfied, while 10% have expressed neutral feelings and 10% have encountered issues.

Opening Hours:

Monday to Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed

Best Review: Racheal appreciated the fantastic service and the knowledgeable employees, mentioning they truly feel like family when visiting the store.

Worst Review: A few customers, like Linda, mentioned experiencing delays in receiving customized pieces, leading to some frustration.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.