Smith & Son Jewelers, located at 735 Sumner Ave, Springfield, MA, has been serving the community for over a century, with a strong emphasis on engagement ring creation and customer-centered service. The business is family-owned and has garnered significant praise for its high-quality craftsmanship and personalized attention. Customers frequently commend the knowledgeable staff, especially highlighting Andrew's exceptional service in creating and redesigning engagement rings. The jewelers here offer a comprehensive range of services, including jewelry and watch repair, cleaning, engraving, and custom designs tailored to clients' needs.

The atmosphere in the store is welcoming, and the team is committed to ensuring every customer feels valued. However, there are also isolated concerns regarding repair services; some customers have reported issues with the quality of repair work on complex items. Overall, the store boasts a favorable reputation in the Springfield area.

Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 5%
Negative: 5%

**Best Review:** Michael praised Smith & Son for its incredible customer service and high-quality repairs, emphasizing their readiness to support him through detailed processes like redesigning engagement rings.

**Worst Review:** JR expressed dissatisfaction with the repair of his Swiss watch, stating the initial work left the watch in worse condition and led him to seek alternative repair services elsewhere.

**Operating Hours:**
| Day | Hours |
|-----------|--------------------|
| Monday | Closed |
| Tuesday | 9:30 AM - 5:30 PM |
| Wednesday | 9:30 AM - 5:30 PM |
| Thursday | 9:30 AM - 5:30 PM |
| Friday | 9:30 AM - 5:30 PM |
| Saturday | 9:30 AM - 3:00 PM |
| Sunday | Closed |

Staff Members: Andrew

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.