Gold Trader Springfield MA

The Gold Trader, located at 1360 Allen St, Springfield, MA, is a reputable jewelry store specializing in engagement ring creation and a variety of other services related to precious metals and gems. They offer a full service experience, including buying and selling gold, silver, diamonds, watches, coins, and collectibles. Customers praise the knowledgeable staff for their respectful and patient service, with specific commendation for owner David and staff member Jande, who are recognized for their expertise and customer care. The store has garnered 67 reviews, reflecting a blend of satisfaction and areas for improvement.

Customer reviews indicate a generally positive sentiment with approximately 70% favorable feedback, 20% neutral comments, and 10% negative. Positive remarks highlight the store's welcoming environment and fair pricing, particularly when buying jewelry. However, some customers have expressed concerns about pricing discrepancies and customer service experiences that were not up to par.

**Opening Hours:**
- Monday: 10 AM - 5 PM
- Tuesday: 10 AM - 5 PM
- Wednesday: 10 AM - 5 PM
- Thursday: 10 AM - 6 PM
- Friday: 10 AM - 5 PM
- Saturday: 10 AM - 4 PM
- Sunday: Closed

**Staff Members Mentioned:**
- David (Owner)
- Jande (Staff Member)

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Best Review:
A customer appreciated the warm service and knowledgeable staff, emphasizing how pleased they were with the professionalism shown during their engagement ring purchase.

Worst Review:
One customer expressed disappointment over the evaluation of their items, claiming they received a significantly lower offer compared to another jeweler, leading to a lack of trust in the pricing process.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.