The Springfield Jewelry & Diamond Exchange in Springfield, Massachusetts, is a second-generation, family-owned jewelry store known for its exceptional engagement ring creation services. With a focus on customer satisfaction since its opening in 1982, Springfield Jewelry & Diamond Exchange has garnered a strong reputation in the community. Customers appreciate the knowledgeable staff, including the owner Michael and jeweler George, who prioritize creating custom pieces that suit individual styles and preferences.

Operating in Hampden County, the shop provides a range of services, including engagement ring design, jewelry repair, and gold purchasing. The store has received a total of 99 reviews, reflecting a mix of sentiments from patrons.

Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Many reviews highlight the friendly atmosphere, professionalism, and reasonable pricing. However, some negative feedback relates to occasional communication issues.

**Opening Hours:**

| Day | Hours |
|-----------|----------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |

**Staff Members:**
- Michael (Owner)
- George (Jeweler)

Best Review:
Janet appreciated the friendly and professional service at Springfield Jewelry & Diamond Exchange and felt she received a fair price for her jewelry.

Worst Review:
Joel expressed frustration over unreturned calls when he sought to get his jewelry appraised, labeling the experience as unprofessional.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.