America's Gold & Diamond Exchange, located at 425 N Central Expy, Richardson, TX 75080, offers exceptional engagement ring creation services along with a broad range of fine jewelry options. Known for their free appraisals and custom design capabilities, the store has garnered a reputation for excellent customer service, notably from staff members such as Daniel and Dale, who are praised for their expertise and attentiveness. The jeweler has been a family-owned business in the county for several decades, providing a trusted environment for both buying and selling gold, silver, and diamonds.

With a total of 60 reviews analyzed, the sentiment surrounding this establishment is predominantly positive. Clients frequently highlight the knowledgeable staff and competitive pricing. However, there are also some negative experiences shared regarding offers made on items for sale that some customers felt were too low, along with a few complaints about customer experience inconsistencies.

Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%

**Opening Hours:**

| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 7:00 PM |
| Tuesday | 10:00 AM - 7:00 PM |
| Wednesday | 10:00 AM - 7:00 PM |
| Thursday | 10:00 AM - 7:00 PM |
| Friday | 10:00 AM - 7:00 PM |
| Saturday | 10:00 AM - 6:00 PM |
| Sunday | Closed |

**Staff Members Mentioned:**
- Daniel
- Dale

Best Review:
A customer named Kevin highlighted the store's staff as friendly and helpful, noting that they offer a great selection of jewelry and provide outstanding customer service.

Worst Review:
Shannon expressed frustration over a low offer when trying to sell her ring, stating she felt the value offered was significantly less than what she expected.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.