Located at 29 N Broadway, Aurora, IL 60505, Aurora Jewelry is a noteworthy destination for custom engagement ring creation and a variety of jewelry services. The store operates in Kane County and can be reached at (630) 897-7612. With a focus on customer service, Aurora Jewelry is known for its personalized approach, with staff reportedly providing assistance in selecting options tailored to individual budgets and preferences.

While the establishment has garnered mixed reviews, it reflects a commitment to service that has earned it a loyal customer base. Positive sentiments highlight the knowledgeable staff, long-standing family trust in the business, and a wide range of products available at competitive prices. However, some customers have expressed dissatisfaction with aspects of customer service and product quality, pointing toward less favorable interactions.

Overall Sentiment from Online Customer Reviews:
Positive: 50%
Neutral: 30%
Negative: 20%

Highlight Reviews:
Best Review: Gabi remarked on the outstanding service and long-standing family trust in the shop, sharing a positive experience with a return and exchanges that demonstrated the staff’s willingness to help secure the best jewelry piece.
Worst Review: Joey expressed significant frustration with his interaction, mentioning poor customer service and a failure to address an issue with a custom piece, which he felt was mishandled by the staff.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Opening Hours:
- Friday: Opens at 10 AM
- Saturday: Open
- Sunday: Open
- Monday: Open
- Tuesday: Open
- Wednesday: Open
- Thursday: Open

Staff members mentioned include AJ and Paula.