Zales Jewelers - Fox Valley Shopping Center, Aurora IL
Zales Jewelers, located in the Fox Valley Shopping Center, Aurora, IL, serves as a noteworthy destination for engagement ring creation and related jewelry services. The store offers a diverse range of options, from classic engagement rings to custom jewelry designed to bring your unique vision to life.
Customers can expect to find in-store ordering, jewelry repair, cleaning, and inspection services, along with the opportunity to trade in diamond jewelry for new pieces. With a team that has received commendations for their customer service, the staff, including notable names like Andrea and Javier, are known for being friendly and accommodating, making the experience more enjoyable for clients seeking their perfect engagement ring.
Address: 2050 Fox Valley Center, Ste. C8 A, Aurora, IL 60504-7971
Phone: (630) 375-1336
County: DuPage
Operating Hours:
| Day | Hours |
|-----------|-------------------|
| Thursday | 10:00 AM - 8:00 PM|
| Friday | 10:00 AM - 9:00 PM|
| Saturday | 10:00 AM - 9:00 PM|
| Sunday | 11:00 AM - 6:00 PM|
| Monday | 10:00 AM - 8:00 PM|
| Tuesday | 10:00 AM - 8:00 PM|
| Wednesday | 10:00 AM - 8:00 PM|
Overall Sentiment from Online Customer Reviews:
The overall sentiment from customer reviews presents a mixed atmosphere, reflecting a blend of positive experiences with customer service alongside frustrations regarding repair services. Positive feedback suggests satisfaction with the friendly and knowledgeable staff, while negative sentiments highlight issues with service consistency and difficulties in accessing repairs. Overall, sentiment scores are:
- Positive: 61%
- Neutral: 25%
- Negative: 14%
Best Review:
A customer named Thomas commended the store for its extremely helpful staff, particularly noting Andrea's patience and insights which guided them toward making an optimal decision for an engagement ring.
Worst Review:
Heather described a distressing experience waiting for her resized engagement ring, mentioning a lack of communication from both the store and the repair shop, leading to significant frustration and disappointment.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
