Helzberg Diamonds Aurora IL

Helzberg Diamonds, located at 1408 Fox Valley Center Dr Space E14, Aurora, IL 60504, is a jewelry store known for its diverse selection of diamond jewelry and engagement rings. Customers appreciate the variety of ethically sourced diamonds and quality craftsmanship. The store provides services such as engagement ring creation, resizing, and jewelry repair, catering to the needs of couples looking to make their engagement special.

While the staff is often praised for their helpfulness, certain reviews indicate inconsistencies in customer service, particularly concerning ring resizing and repairs. Positive feedback highlights the supportive nature of staff members like Sandra, who has been acknowledged for providing exceptional customer service. However, some customers have expressed frustration with repair processes and perceived lack of attention post-purchase.

Overall sentiment from online customer reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

Total reviews covered: 33

Best Review: Angela noted the staff's helpfulness and the wonderful service experience she had at the Fox Valley location, appreciating the quality of their jewelry selection.

Worst Review: Shannon described her dissatisfaction with the ring resizing process and issues with communication, particularly highlighting multiple delays and damages during repairs.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Opening hours:
- Monday to Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM

Staff members mentioned: Sandra.