Rogers & Hollands Jewelers, Aurora, IL

Rogers & Hollands Jewelers, located at 1104 Fox Valley Center Dr, Fox Valley Mall, Aurora, IL 60504, operates in DuPage County and offers a wide range of jewelry services, emphasizing engagement ring creation. The experienced staff, known for their personalized service, helps customers through the process of selecting the perfect diamond and setting. They provide a comprehensive consultation to ensure that each ring is custom-designed to meet the client's specifications.

Customer feedback highlights both positive and negative sentiments. Positive reviews often mention the friendly and knowledgeable staff, with particular praise for the individual attention given during the engagement ring selection process. Customers appreciate the transparency in explaining diamond options and their commitment to craftsmanship. However, some negative reviews reflect dissatisfaction with communication, delays in receiving ordered jewelry, and perceived indifference from the staff during less successful interactions.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

The total number of reviews covered is 102.

Best Review:
Malissie appreciated the service provided during her engagement ring order process but noted frustration with communication and delays, especially regarding the timing of the ring's arrival.

Worst Review:
Geoffrey expressed disappointment with his experience, describing the service as unhelpful and feeling dismissed by the staff during his visit.

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff members mentioned include Elaine, who is noted for her assistance during ring selection.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.