Kay Jewelers Fox Valley Mall, Aurora IL
Kay Jewelers, located at 2370 Fox Valley Center, Space B5, Aurora, IL 60504, operates within DuPage County. They offer a broad range of jewelry services, particularly specializing in engagement ring creation. Customers have noted the extensive selection of engagement rings and the flexibility in design, allowing for personal touches to ensure that each ring is unique to the buyer's taste.
The store supports services like custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals, catering to a variety of customer needs. The staff at this location has been described as friendly and professional, with several positive testimonials highlighting the exceptional customer service provided by team members like Melissa and Alison. However, there have also been concerns expressed regarding the management and experience with specific staff members, indicating a disparity in service consistency.
Despite these mixed reviews, many appreciate the atmosphere and assistance received during their visits, especially regarding the engagement ring selection process.
Hours of operation are as follows:
| Day | Hours |
|-----------|---------------------|
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
Overall Sentiment from Online Customer Reviews:
The overall sentiment from online customer reviews is mixed. Positive sentiments account for approximately 40%, with neutral feedback at 30% and negative sentiments at 30%. While many praise the selection and helpful staff, others express disappointment with specific incidents and management issues.
Best Review:
Erik commended his recent experience, highlighting the exceptional service he received from a team member who was attentive and knowledgeable, making the engagement ring selection process enjoyable.
Worst Review:
Angela expressed frustration with the lack of attention and acknowledgment from several staff members during her visit, feeling overlooked despite waiting for assistance.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
