Bennett Valley Jewelers, located at 2700 Yulupa Ave Ste 18, Santa Rosa, CA 95405, operates in Sonoma County and specializes in creating exquisite engagement rings along with other custom jewelry services. The store has been a trusted establishment in the community for over 30 years, offering a wide range of jewelry-related services, including custom design, jewelry repair, and appraisals.
The store operates on a schedule of Wednesday to Saturday from 10:00 AM to 4:00 PM, remaining closed on Sunday, Monday, and Tuesday. The phone number for Bennett Valley Jewelers is (707) 523-1333.
Customer feedback reveals a mix of experiences. Many reviewers commend the knowledgeable and friendly staff, highlighting the exceptional service provided by owners Ty and Joanne. They particularly appreciate the personalized attention given during engagement ring creation processes, where their vision is transformed into a unique piece of art.
However, some customers have expressed dissatisfaction regarding communication and wait times, particularly in regards to repairs. Reports of delays in completing services like resizing and cleaning have been noted, suggesting that while the quality of the work is often praised, the service efficiency may occasionally fall short.
Overall Sentiment from Online Customer Reviews:
The overall sentiment from online reviews stands at 75% positive, 15% neutral, and 10% negative. Customers generally appreciate the craftsmanship and customer service, though some express concerns about service speed and communication.
Best Review:
A customer named Jesse praised Bennett Valley Jewelers' ability to customize her ring beautifully while emphasizing the attentive service from the staff throughout the design process.
Worst Review:
A customer named Cristina shared feelings of disappointment regarding poor communication when she attempted to get her rings soldered together, expressing frustrations over service delays and staff attitudes.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Opening Hours:**
| Day | Hours |
|-----------|--------------------|
| Wednesday | 10:00 AM - 4:00 PM |
| Thursday | 10:00 AM - 4:00 PM |
| Friday | 10:00 AM - 4:00 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |
| Monday | Closed |
| Tuesday | Closed |
**Staff Members:**
- Ty
- Joanne
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 50
Store Phone Number: 7075231333