Zales Jewelers in Santa Rosa, CA, specializes in creating stunning engagement rings and offers an impressive range of services. Located at 2054 Santa Rosa Plaza, Santa Rosa, CA 95401, the store provides personalized assistance in crafting custom jewelry, including engagement rings and wedding bands. Customers can also benefit from jewelry repairs, cleaning, and inspections, making it a versatile location for all their jewelry needs. The store operates in Sonoma County and is well-known for its welcoming atmosphere and attentive staff.

The team, led by manager Sandeep, has received praise for their expertise and customer service, with reviews highlighting how they listen to customer preferences and make the ring shopping experience enjoyable. Despite occasional negative reviews regarding customer follow-up and consistency, the overall sentiment remains more positive than negative.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Zales operates with a focus on quality service, providing customers with a unique engagement ring selection. Staff members are often recognized for their kindness and support throughout the ring selection process.

**Operating Hours:**
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM

Best Review:
A customer named Tim praised the store manager, Sandeep, for resolving an issue quickly and professionally by replacing a faulty pendant at no additional cost.

Worst Review:
Angel expressed dissatisfaction due to the high cost of re-fitting a bracelet after it was not adjusted correctly, feeling the service was unjustified.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.