HomeStore LocatorCASanta RosaZales Jewelers - Santa Rosa Plaza
80% Score | Zales Jewelers - Santa Rosa Plaza Santa Rosa CA

Zales Jewelers in Santa Rosa, CA, specializes in creating stunning engagement rings and offers an impressive range of services. Located at 2054 Santa Rosa Plaza, Santa Rosa, CA 95401, the store provides personalized assistance in crafting custom jewelry, including engagement rings and wedding bands. Customers can also benefit from jewelry repairs, cleaning, and inspections, making it a versatile location for all their jewelry needs. The store operates in Sonoma County and is well-known for its welcoming atmosphere and attentive staff.

The team, led by manager Sandeep, has received praise for their expertise and customer service, with reviews highlighting how they listen to customer preferences and make the ring shopping experience enjoyable. Despite occasional negative reviews regarding customer follow-up and consistency, the overall sentiment remains more positive than negative.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Zales operates with a focus on quality service, providing customers with a unique engagement ring selection. Staff members are often recognized for their kindness and support throughout the ring selection process.

**Operating Hours:**
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM

Best Review:
A customer named Tim praised the store manager, Sandeep, for resolving an issue quickly and professionally by replacing a faulty pendant at no additional cost.

Worst Review:
Angel expressed dissatisfaction due to the high cost of re-fitting a bracelet after it was not adjusted correctly, feeling the service was unjustified.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 80%
Total Customer Feedback Reviewed: 85

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Zales Jewelers - Santa Rosa Plaza
Zales Jewelers - Santa Rosa Plaza
80%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Zales Jewelers - Santa Rosa Plaza
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