Kay Jewelers, located at 1060 Santa Rosa Plaza, Santa Rosa, CA 95401, operates in Sonoma County. The store offers a wide range of jewelry services, with a strong emphasis on engagement ring creation. Customers have noted the extensive selection of engagement rings, along with options for custom orders. The phone number for inquiries is (707) 545-8991.

**Operating Hours**:
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM

Overall, the response to Kay Jewelers reflects a mix of customer sentiments. The store has garnered a total of 88 reviews, with an overall sentiment score of approximately:
- Positive: 25%
- Neutral: 15%
- Negative: 60%

Customers commend the knowledgeable and friendly staff, particularly highlighting individuals like Diane and Steven for their exceptional service during the engagement ring purchasing process. However, many reviews express concerns regarding the customer service experience post-purchase, with reports of unhelpfulness and long wait times for repairs or inspections.

Best Review:
Maria praised the excellent customer care from Anna and other staff members, noting their dedication to assisting customers with exchanges and making the process seamless.

Worst Review:
Dean expressed significant dissatisfaction with the service, recalling that despite initially pleasant interactions, the store's post-sales support was disappointing, leaving him feeling undervalued as a customer.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.