HomeStore LocatorCASanta RosaKay Jewelers Santa Rosa Plaza
32.5% Score | Kay Jewelers Santa Rosa Plaza in Santa Rosa CA

Kay Jewelers, located at 1060 Santa Rosa Plaza, Santa Rosa, CA 95401, operates in Sonoma County. The store offers a wide range of jewelry services, with a strong emphasis on engagement ring creation. Customers have noted the extensive selection of engagement rings, along with options for custom orders. The phone number for inquiries is (707) 545-8991.

**Operating Hours**:
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM

Overall, the response to Kay Jewelers reflects a mix of customer sentiments. The store has garnered a total of 88 reviews, with an overall sentiment score of approximately:
- Positive: 25%
- Neutral: 15%
- Negative: 60%

Customers commend the knowledgeable and friendly staff, particularly highlighting individuals like Diane and Steven for their exceptional service during the engagement ring purchasing process. However, many reviews express concerns regarding the customer service experience post-purchase, with reports of unhelpfulness and long wait times for repairs or inspections.

Best Review:
Maria praised the excellent customer care from Anna and other staff members, noting their dedication to assisting customers with exchanges and making the process seamless.

Worst Review:
Dean expressed significant dissatisfaction with the service, recalling that despite initially pleasant interactions, the store's post-sales support was disappointing, leaving him feeling undervalued as a customer.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Positivity Score: 32.5%
Total Customer Feedback Reviewed: 88

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Read our full review of all Kay Jewelers locations here
Kay Jewelers Santa Rosa Plaza
Kay Jewelers Santa Rosa Plaza
32.5%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Kay Jewelers Santa Rosa Plaza
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