Michael & Company Jewelers, located at 90 Mark West Springs Rd #120, Santa Rosa, CA, operates in Sonoma County and has been a trusted name in custom jewelry for over 30 years. The store specializes in unique, custom-designed engagement rings, offering a wide selection of colored stone jewelry, including natural rainbow sapphires. Customers have praised the skilled craftsmanship and personalized service provided by the team, ensuring that each piece reflects the client's vision.

The shop has garnered a positive reputation, receiving a score of 4.8 out of 5 based on 29 reviews across various platforms. Positive sentiments highlight the excellent customer service and quality work, with many customers noting the professionalism and expertise of the staff. It is particularly noted that Michael, the jeweler, is very accommodating and communicative, especially when creating custom pieces.

However, some feedback has pointed to inconsistencies in communication regarding repair turnarounds. A few customers expressed disappointment over delays but acknowledged the quality outcomes that followed.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

**Hours of Operation**:
- Tuesday to Friday: 10:00 AM - 5:00 PM
- Saturday: Closed
- Sunday: Closed
- Monday: Closed

**Staff Members**:
Michael

Best Review: A customer praised Michael & Company Jewelers for their excellent workmanship and customer service in designing a custom engagement ring, highlighting the unique selection available.

Worst Review: One review mentioned a customer's frustration due to a lengthy repair process, though they ultimately expressed satisfaction with the completed work.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.