Ken Gray Design Jewelers, situated at 2415 Magowan Dr. in Santa Rosa, CA, has garnered a solid reputation for its custom engagement ring creation services. Nestled in the heart of Montgomery Village, this charming store prides itself on over 27 years of expertise in handmade jewelry.

Under the skilled hands of owner Ken Gray, a Graduate Gemologist with four decades of experience, customers can expect a personalized approach to designing their dream rings. The team is known for its attentive and friendly nature, helping clients navigate the design process from concept to completion. Many reviews reflect the warmth and knowledge of the staff, who take the time to ensure every detail is just right for each individual.

Customer Sentiment: Approximately 80% of clients leave feeling thrilled with their custom pieces, while a small portion of about 10% have shared neutral feedback, and another 10% have noted instances of miscommunication.

Opening Hours:
- Monday to Sunday: 11:00 AM – 5:00 PM

Best Review: Liz praised Ken for his creativity and attentiveness, emphasizing how he brought her unique vision to life in a stunning engagement ring that surpassed her expectations.

Worst Review: David felt let down by the customer service, mentioning he encountered a less-than-welcoming atmosphere during his visit, which prompted him to seek out another jeweler.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.