The Diamond Exchange, located at 4227 Victory Dr, Columbus, GA 31903, is a well-regarded jewelry store specializing in engagement ring creation and a variety of fine jewelry services. With over 30 years in business, they offer a friendly environment and a knowledgeable staff dedicated to helping customers find the perfect piece. Among the services provided are jewelry repair, sales of both jewelry and firearms, and a commitment to customer service that has garnered positive feedback.

The store is known for its fair prices and exceptional customer service, highlighted by staff members like Tracey and Linda, who are noted for their engaging personalities. However, some reviews reflect concerns regarding service quality, particularly with new staff that some customers felt did not meet prior standards.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

**Highlight Reviews**:
**Best Review:** Rob expressed that the Diamond Exchange is a great place with friendly people and fair prices, making it a top choice for jewelry needs.
**Worst Review:** Sandra noted a decline in service quality with the arrival of new staff, indicating that previous levels of customer care were not being met.

Operating Hours:
| Day | Hours |
|-----------|------------------|
| Monday | 9:30 AM - 6:00 PM |
| Tuesday | 9:30 AM - 6:00 PM |
| Wednesday | 9:30 AM - 6:00 PM |
| Thursday | 9:30 AM - 6:00 PM |
| Friday | 9:30 AM - 6:00 PM |
| Saturday | Closed |
| Sunday | Closed |

Staff Members:
- Tracey
- Linda

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*