The Diamond Reserve, located at 100 Fillmore St, Ste 552, Denver, CO 80206, operates in Denver County and offers a variety of services specializing in custom engagement ring creation. Customers appreciate the personalized approach the team provides, with staff members such as Kaeleigh and Erin being noted for their extensive knowledge and support throughout the design process. The store prides itself on creating a comfortable and informative environment for customers looking to purchase or customize their rings, ensuring that each piece captures the sentiment behind their special moments.

Positive reviews highlight the exceptional customer service, the wide selection of high-quality diamonds, and the expertise provided during the ring design process. Many customers have expressed satisfaction with their final products and the attention to detail the team delivers.

Conversely, some negative reviews mention frustrations with responsiveness and customer follow-up, particularly regarding custom designs when expectations were not met. A few customers felt their concerns were not handled to their satisfaction.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Best Review:
A customer named Chase praised the personalized service and the detail-oriented approach of the team, expressing gratitude for the unique ring they designed together and emphasizing their happiness with the outcome.

Worst Review:
A customer named Emily described a disappointing experience after purchasing an engagement ring, feeling the customer service lacked empathy when an issue arose with a diamond falling out.

Operating Hours:
- Monday: 10:30 AM - 9:00 PM
- Tuesday: 10:30 AM - 9:00 PM
- Wednesday: 10:30 AM - 9:00 PM
- Thursday: 10:30 AM - 9:00 PM
- Friday: 10:30 AM - 5:00 PM
- Saturday: 10:30 AM - 5:00 PM
- Sunday: Closed

Staff Members:
- Kaeleigh Testwuide
- Erin Kurtz
- Jillian Goulding

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.