Zales Jewelers, located at 3000 East 1st Avenue, Ste. 256 in Denver, CO, operates within the Cherry Creek Shopping Center. This jewelry store, known for its extensive collection, specializes in creating custom engagement rings and providing personalized service to help customers find their perfect piece. The store offers a range of services including jewelry and watch repair, custom jewelry design, cleaning and inspection, as well as options for trade-ins and upgrades. With a staff equipped to assist clients throughout their jewelry purchasing journey, Zales aims to support customers' desires for beautiful, high-quality jewelry.

While the store has received mixed reviews, it showcases a total of 221 customer reviews across various platforms. This directory listing reflects a variety of experiences, highlighting both the positive aspects of their custom engagement ring services and some frustrations regarding customer service.

Overall Sentiment from Online Customer Reviews:
Positive: 35%
Neutral: 15%
Negative: 50%

The atmosphere of reviews reveals a significant portion of customers appreciate the knowledgeable staff and the ability to create unique engagement rings, while many express disappointment regarding customer service experiences and product quality issues.

Best Review:
Lynn noted that the service she received when trading in her original engagement ring was exceptional. She appreciated the knowledgeable staff who were patient and helped her find the perfect match for her style.

Worst Review:
Sarah expressed heartbreak over the continual issues with her wedding rings, specifically mentioning the rudeness of the store manager when discussing the problems she faced with her rings repeatedly losing diamonds.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Store Hours:**
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 9:00 PM
Saturday: 10:00 AM - 9:00 PM
Sunday: 11:00 AM - 6:00 PM
Monday: 10:00 AM - 8:00 PM
Tuesday: 10:00 AM - 8:00 PM
Wednesday: 10:00 AM - 8:00 PM

Staff members mentioned include Art, Shari, Amy, and Thomas.